SSH is a protocol that allows a device requesting information or services (in this case our customer support or dev team) to connect to another device (your HoloPort). When we connect over SSH, your HoloPort can be accessed by our team like it’s their own computer which is super helpful for us to debug issues.
SSH is a feature that we have built into the settings of your HoloPort so that you can turn it on when you want to grant the Holo team access to your device and you can turn it off when you want to remove that access. Generally you shouldn’t turn on SSH unless we ask you.
We don't take SSH access for granted and we want to ensure that hosts have the agency and control to both turn it on when it is needed, and turn it off when it isn’t.