What do I do if I return to Elemental Chat and can’t sign back in again?

Popular Questions

Try the below steps one at a time. Usually it is a quick fix.

  1. Try hard-refreshing the page (press Ctrl+Shift+R, or ⌘+Shift+R on macOS) and signing up with the same email address and password.
  2. Try clearing your browser’s storage, then refreshing the page and signing in again.
  3. Try signing up using new credentials. (Hint: many email providers let you create ‘plus addresses’ by adding a ‘+’ and a few letters or numbers to the first half of your existing address. For example, if you have the address [email protected] you can also use [email protected])

If none of these work you might be having an issue connecting to the HoloPort assigned to you. Please read the troubleshooting connectivity FAQ.

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